| Our Privacy Policy
Information and data collected by Online-Cigar.com is used exclusively for order fulfillment, in-house research, and our own site development and marketing efforts. No data or personal information will be sold or traded to any third party for any reason.
Online-Cigar.com uses the information you submit to process your orders and to create a more unique and exciting online shopping experience.
Online-Cigar.com does not sell, share, trade or distribute any personal information relating to you and your order history to third parties for any reason.
Our Return Policy
Customer satisfaction is our prime motive. If you are not satisfied with an item you purchased, you may return it and we will refund your purchase if it is eligible.
How to Return or Exchange a Purchase?
You may return your purchase by mail. Simply fill out the Return Form enclosed in your package (to avoid any delay in processing your refund, please ensure the form is thoroughly completed). Please mail the completed form, original invoice and the item(s) you wish to return to the address on the form.
Please note that you are responsible for all shipping and handling costs when effecting a return.
If you wish to exchange your purchase and cannot visit one of our stores, please follow the above return procedures and place a new order for the correct product.
You can always contact us if you have questions or need assistance with the form.
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